Appointment, cancellation and refund policy

1. Appointments

• Appointments are confirmed by phone or message.
• Please arrive 10 to 15 minutes early for a first visit.
• Doctors may occasionally be delayed by patients who need urgent attention. We will try to let you know in advance.

2. Cancelling or rescheduling

Please call or message us on WhatsApp as early as possible if you need to cancel or reschedule, so another patient can be seen. There is no charge for cancelling an appointment.

3. Payments and refunds

• No advance payment is taken for appointments. Everything is paid at the clinic.
• We do not offer cashless billing for clinic visits or tests, but we give itemised bills and reports for your insurance claim.
• Refunds arise only for a billing error at the clinic and are processed at the clinic.

4. Pharmacy returns

For safety, medicines cannot be returned once they leave the pharmacy, except when the wrong medicine was supplied, the product is damaged, or it is past its expiry date. Insulin and other refrigerated medicines cannot be returned. Please check your medicines before leaving the counter.

5. Contact

… · 0712 2422214