Patient rights and responsibilities

This charter is based on the Charter of Patients' Rights adopted by the Ministry of Health and Family Welfare, Government of India, on the recommendation of the National Human Rights Commission. It is also displayed at our reception.

Your rights

1. Information. To know your diagnosis, the nature and purpose of investigations and treatment, likely benefits and risks, and alternatives, in language you understand.
2. Records and reports. To receive copies of your case papers, test reports and bills. Copies of records are provided within 72 hours of a written request.
3. Emergency care. Niramay Clinics is an outpatient clinic. If you need emergency care while at the clinic, we will provide first aid within our facilities and help arrange transfer to a hospital.
4. Informed consent. To give or refuse consent for tests and procedures after they have been explained to you.
5. Confidentiality, privacy and dignity. To be examined in privacy, with a chaperone of your choice where appropriate, and to have your information kept confidential.
6. Second opinion. To seek a second opinion from another doctor. We will provide your records for this.
7. Transparency in charges. To know the charges for consultations, tests and services in advance, and to receive itemised bills.
8. Non-discrimination. To receive care without discrimination on the basis of illness, religion, caste, gender, age, disability, sexual orientation or social or economic status.
9. Safety and quality. To receive care that meets accepted standards of safety and hygiene.
10. Choice of pharmacy and laboratory. To buy medicines from any registered pharmacy and to have tests done at any accredited laboratory of your choice. Our pharmacy and laboratory are a convenience, not a requirement.
11. Proper referral. To be referred to another doctor or hospital with a clear explanation and the necessary records.
12. Grievance redressal. To raise a complaint and receive a response.

Your responsibilities

1. Give complete and accurate information about your health, medicines and previous treatment.
2. Follow the treatment plan you have agreed to, and tell us if you cannot.
3. Inform us if you do not understand advice, or if you wish to stop treatment.
4. Arrive on time and inform us early if you need to cancel.
5. Treat doctors, staff and other patients with respect. Violence or abuse towards healthcare workers is a criminal offence.
6. Pay charges as agreed.
7. Respect the privacy of other patients. Do not photograph or record other patients or staff without permission.

Feedback and complaints

Speak to the front desk manager or write to …. We acknowledge every complaint within 24 hours and aim to resolve it within 3 days.